Article 1: Preamble
The following terms and conditions of sale must be presented to all buyers visiting our website www.cigarviu.com.
The buyer must have read and accepted these terms and conditions of sale before validating his order.
Article 2 : Traceability and Warranty
Items covered by a warranty are subject to the conditions of the offer valid at the time of purchase. The warranty takes effect on the date of delivery of the item, as evidenced by the accompanying document (invoice), which we ask you to keep carefully.
We only buy from official importers accredited by the brands themselves, to guarantee 100% authentic cigars of exemplary quality. Take Cuban cigars, for example: we've been working with the one and only importer of Habanos in Switzerland since 1995, Intertabak AG.
Each box is inspected by our teams before shipment of your order, then vacuum-packed with a sachet in each box to regulate the humidity of your cigars during transport.
The products offered comply with Swiss legislation. It is the purchaser's responsibility to check with local authorities regarding the possibility of importing or using the products he/she intends to order. Cigar Viu cannot be held responsible in the event of non-compliance with the regulations of the country to which the products are delivered.
Article 3 : Prices
All our prices are shown in Swiss francs, net, including VAT.
Processing, delivery and customs charges are not included in the displayed sales price.
Sales prices may be modified during the year, in which case the price invoiced will be that displayed on the site at the date of the order.
Article 4 : Order conditions
To validate your order on our website, a minimum amount of CHF 100.00 is required with the shipping fees at your charge. Over CHF 200.00 the delivery fees are free.
Before confirming your order, please make sure that the information you have provided is correct (telephone number, address, e-mail address, names, etc.). When you validate the order, you declare that you accept it and the general sales conditions. The contract comes into force when the customer has placed the order and when it has been accepted electronically. All orders are confirmed by e-mail, indicating the exact amount invoiced and shipping details. Once your order has been dispatched, you will receive a confirmation e-mail with a tracking number, which will enable you to check the status of your delivery online.
Cigars and tobacco products are only available to persons aged 18 and over.
A fee of CHF 50.00 per refund will be charged for cancellations. For orders over CHF 500, a handling fee of 10% of the amount will be charged.
Article 5 : Accepted means of payment
We use the Shopify commerce and WORLDLINE payment platform.
We only accept Swiss card payments (Visa, Mastercard, Maestro, American Express, PostFinance...). The card is debited on the day the order is placed.
Online payment on our website www.cigarviu.com is fully encrypted and secure.
Article 6 : Availability
If a product is not available at the time of dispatch, it will be dispatched at a later date or the order cancelled, at the customer's discretion.
We are not responsible for delays or non-delivery of our merchandise by our importers.
We may have to modify the packaging for equivalent value due to lack of availability. For example, a box of 20 cigars may be replaced by 2 boxes of 10 cigars. The purchaser will be notified of any such change in packaging.
Article 7 : Delivery and charges
A minimum purchase of CHF 200 is required to place an order on our site.
We only delivery in Switzerland and Liechtenstein, and the delivery takes around 3 working days.
Deliveries outside Switzerland and Liechtenstein are not available.
In the event of a package being returned to our premises by the carrier due to the buyer's failure to make a claim, the customer will have the option of having the package returned to him/her by paying the shipping costs again.
No deliveries on weekends and public holidays.
Article 8: Returns and complaints
Items must be returned within 5 days of receipt.
In the case of a return for a wrong address, with products in perfect condition, Cigar Viu will make a new shipment, always at the buyer's expense.
In the case of a return with a complaint, you must send us the following information 24 hours after receipt of the goods:
A photo of the unopened package, showing any damage,
A video showing the internal components of the damaged package, if any,
A photo of the order number and delivery date.
Please do not open the packaging of products inside the parcel, in particular the vacuum film placed around cigars or cigar boxes.
Article 9 : Intellectual property and data
The website and all its components (images, logos, brands, etc.) are the property of www.cigarviu.com.
Any reproduction must be requested in writing.
Cigar Viu undertakes to keep all information relating to its customers confidential. This data may be used for professional purposes subject to the customer's acceptance (promotion, invitation...) as well as transmitted to associated companies within the framework of order management.
Article 10: Liability
Although we make every effort to ensure prompt delivery, we are not responsible for delays caused by our partners, beyond our control, such as natural disasters or transport problems.
The sale of tobacco and alcohol is strictly reserved for persons over 18 years of age. All persons ticking the box in the sales conditions declare that they are of the required age and are making purchases for personal use. Otherwise, www.cigarviu.com declines all responsibility.
Article 11 : Shop contacts and information
Company name: PUDE SA, Cigar Viu
Store telephone: +41 (0)24.495.11.58
E-mail : info@cigarviu.com
Postal address: Avenue centrale 109, 1884 Villars-sur-Ollon (VD)
VAT: CHE-193.704.394
Article 12: Applicable law and place of jurisdiction
The foregoing contract is in the French language, and is subject to Swiss law. The user waives the jurisdiction of his place of domicile and recognizes the exclusive jurisdiction of the courts of the canton of Vaud and Switzerland.